SMART RIDE SUPPLY SDN BHD
202601035467 (1697562-V)
38-2, JALAN PERAI JAYA 3, TAMAN PERAI JAYA, 13700 PERAI, PULAU PINANG
smartridesupply@outlook.com
smartridesupply.com

Return, Refund and Exchange Policy

Customers must contact us within 24 hours of receiving an order if an item is damaged, incorrect, missing, defective on arrival, or materially different from the confirmed order details.

Returns and exchanges are considered for unused and uninstalled motorcycle spare parts, accessories, maintenance components, and related items.

Used, installed, fitted, altered, lubricated, electrically connected, incomplete, damaged-by-misuse, incompatible-after-installation, or missing-packaging items are not eligible for return unless the issue is caused by our error or a verified product defect.

Customers should provide clear photos or videos of the item, packaging, waybill, defect area, label, and order details within 24 hours so the case can be reviewed fairly.

Approved exchanges depend on stock availability. If the same item is unavailable, we may offer a suitable replacement, store-credit arrangement, or refund depending on the confirmed issue and order status.

Approved refunds will be processed after review and, where required, after the returned item is received and inspected. Refund timing may depend on the original payment channel, bank, or payment provider.

Customers are responsible for checking motorcycle make, model, year, dimensions, fitment, voltage, specification, installation method, and intended use before purchase. For second-hand products, disclosed condition, wear, cosmetic marks, and included parts form part of the product description.

Return shipping responsibility will be reviewed based on the issue. If the return is due to our confirmed error or a verified product defect, we will advise the next steps. Customer preference, incorrect selection, or address error may involve additional costs.

For questions about this policy or an order, customers may contact us at smartridesupply@outlook.com.